How To Reach Us
Please email us at support@oinkofficial.com
To help us assist you as quickly as possible, please include your Order Number in the subject line for all order-related inquiries. We typically respond within 24–48 business hours.
FAQs
Return Policy
Due to the hygienic nature of our products, we do not accept returns or exchanges on nail sets once they have shipped.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos. We'll make it right.
What if I order the wrong size?
Choosing the correct size is the customer's responsibility. We strongly recommend measuring your nails before placing your order and referring to our sizing chart. If you're between sizes, we always recommend sizing up.
Need help measuring? Check out our How to Measure Your Nails guide and video before placing your order. Once you've measured your nails, use our Sizing Chart to match your measurements to the appropriate OINK size.
Can I cancel my order?
Once an order has been placed, we begin preparing it for shipment as quickly as possible. If you need to cancel or modify your order, please contact us immediately. While we'll do our best to accommodate your request, we cannot guarantee cancellations or changes once your order has been processed or shipped.
What if I entered the wrong shipping address?
If you entered an incorrect shipping address, please contact us as soon as possible. We'll gladly update your address if your order has not yet shipped.
Once an order has been shipped, we are unable to make changes to the shipping address. OINK is not responsible for orders shipped to an incorrect address provided by the customer.
What if my package gets lost?
If your package appears to be lost in transit, please contact us and we'll be happy to assist you.
If your tracking information shows that your package was delivered, but you have not received it, we recommend checking with your household members, neighbors, leasing office, or local post office before contacting us.
Once a package has been marked as delivered by the shipping carrier, OINK is not responsible for lost or stolen packages. However, we'll do our best to help you locate your order.
Do you ship internationally?
Currently no.
How long does shipping take?
Orders are typically processed within 2–5 business days before they are shipped.
Once your order has been shipped, delivery times will vary depending on your location and the shipping method selected at checkout. Most domestic orders arrive within 3–7 business days after shipment.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.
Please note that processing and shipping times may be longer during holidays, product launches, or high-volume sales.
Are your nails reusable?
Yes! With proper application and careful removal, OINK press-on nails can be reused multiple times.
How long do OINK press-on nails last?
Wear time depends on your application method and daily activities. When applied correctly with nail glue, OINK press-on nails can last up to 1–2 weeks.